You can request an exchange by sending us an email at firstname.lastname@example.org along with your Order ID. Product (s) can also be exchanged from the Bonanza|Satrangi retail outlets within 07 days from the date of purchase. Please note that the product must be unused and unaltered with the price label intact along with the purchase receipt.
Products purchased on sale or during promotions cannot be exchanged, returned or refunded.
Due to the differences in color monitors/screens and lighting used during photo-shoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. Exchange or refund of any product(s) will take place, if the product(s) received has any manufacturing defect.
We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases where the product is out of stock or has a manufacturing defect.
If any product purchased at full price goes on sale it will be exchanged at the marked down price.
Currently, we do not offer any refunds or exchanges for international online orders.
Please note that in case of credit card payment, you will receive your refund after the defected product has been returned and processed. Payment refund can take up to 15 working days from the time we have received returned goods.